Stax by Fattmerchant Knowledge Base

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Stax by Fattmerchant Knowledge Base

Business Owners

Business Owners

Stax FAQs

Welcome to our Stax FAQs

From Fattmerchant to Stax by Fattmerchant!

Stax Pay

Stax Pay: Customize Payment Methods for Your Invoices

Stax Pay: How to Export your Customer Information

Omni Virtual Terminal : Advanced Customization

Omni Virtual Terminal : Inventory

Omni Virtual Terminal : ACH Auto-Reconciliation

Omni Virtual Terminal : Viewing Reports

Omni Virtual Terminal : Set a Default Merchant

Omni Virtual Terminal : Overview of the QuickBooks Online Pro Sync

Omni Virtual Terminal : Viewing Payment Details in Deposit Reports

Omni Virtual Terminal : How to Create Items & Services

Omni Virtual Terminal : Recurring Payments

Omni Virtual Terminal : Manage Your Online Reviews from the Omni Dashboard

Omni Virtual Terminal & QuickBooks Online Pro Sync: Quick Payment for New Customers

Omni Virtual Terminal : Sunset of QuickBooks Desktop 2016

Omni Virtual Terminal : Split and Partial Payments

Omni Virtual Terminal : QuickBooks Online Lite Sync

Omni Virtual Terminal & QuickBooks Online Pro Sync: Autosend

Omni Virtual Terminal : Merge Duplicate Customers

Omni Virtual Terminal : Upload a Logo

Omni Virtual Terminal : Marking an Invoice as Paid When Collecting Alternative Payments

Website Payments Full Set Up

Omni Virtual Terminal : Customer Management Overview

Omni Virtual Terminal : Restoring Deleted Customers

Omni Virtual Terminal : Preauthorized Transactions

Omni Virtual Terminal : Reconciliation Overview

Omni Virtual Terminal : One-Time Future Payments

Omni Virtual Terminal: Account Updater

Omni Virtual Terminal : Applying a Due Date to an Invoice

Omni Virtual Terminal : Item Category Sales Reports

Omni Virtual Terminal : Accept Tips with Your Invoice

Omni Virtual Terminal : Analytics Overview

Omni Virtual Terminal : How to Use the Dashboard

Omni Virtual Terminal : How to Create Customers

Omni Virtual Terminal : Refunds and Voids

Omni Virtual Terminal : Credit Card Expiration Notifications

Omni Virtual Terminal : How to Set Up Your Virtual Terminal

Omni Virtual Terminal : Quick Payments

Omni Virtual Terminal : Decline Codes

Omni Virtual Terminal : Invoicing

Omni Virtual Terminal : How to View Customer Information

Omni Virtual Terminal : Accepting Payments with an International Card

Omni Virtual Terminal : Team Settings

Omni Virtual Terminal : How to process an ACH transaction

Omni Virtual Terminal : Categories

Omni Virtual Terminal : Enabling Quickbooks Online Sync - Pro and Lite Versions

Omni Virtual Terminal : Advanced Payment Overview

Omni Virtual Terminal : Customer Settings

Omni Virtual Terminal : Settings

Omni Virtual Terminal : Payments Filtering

Omni Virtual Terminal : How to Connect Gift Up! to your Omni Virtual Terminal

Omni Virtual Terminal : Viewing Invoices

Omni Virtual Terminal : How to use Omni to track merchandise sales

Omni Virtual Terminal : Link Payments to Sales

Omni Virtual Terminal : Invoice Status

Omni Virtual Terminal & QuickBooks Online Pro Sync : Quick Payments for Existing Customers

Omni Virtual Terminal : Setup of the QuickBooks Online Pro Sync

Omni Virtual Terminal : QuickBooks Online Pro Sync Troubleshooting Guide

Omni Virtual Terminal : Receipts

Omni Virtual Terminal : Disable Credit Card Payments on Invoices

Omni Virtual Terminal : Sales Tax

Omni Virtual Terminal : Send Invoices via SMS text with Text2Pay

Omni Virtual Terminal : Notifications

Customer Matching with Website Payments

Omni Virtual Terminal : Queued Payments

Omni Virtual Terminal : Viewing ACH Deposits

Omni Virtual Terminal : How to link a payment to an invoice

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Dejavoo Products

Dejavoo Z8: Debit Sales

Dejavoo Z8 Quick Reference Guide

Dejavoo Z8: Resetting Favorites

Dejavoo Z8: Connecting Over a Phone Line

Dejavoo: How to Update the Address and Phone Number

Dejavoo Z9: Enabling 3G

Dejavoo: How to Set Up My Dejavoo Z11 For The First Time

Dejavoo Z6: Voids and Refunds

Dejavoo: Batching/Settling

Dejavoo Z9: Inserting the Battery and SIM Card

Can my terminal accept Apple Pay?

What is Apple Pay?

Dejavoo: Edit Tipped Transactions

Dejavoo Z8: Reprinting Receipts

Dejavoo: Decline Codes

Dejavoo: How to Set Up My Dejavoo Z9 For The First Time

Dejavoo: How to Set Up My Dejavoo Z8 For The First Time

Dejavoo: Enabling Ethernet

Dejavoo: How to accept Apple Pay

Dejavoo Z9: Pinging the Network

Dejavoo Z8: Inserting Special Characters

Dejavoo Z8: How to Ping the Network

Forgot to add tips: Batch assistance for merchants that accept tips using a Dejavoo terminal

Dejavoo Z8: Turning the Keyboard Beep On and Off

How to Order Receipt Paper and other Supplies

Dejavoo Z8: Connecting to WiFi

Dejavoo Integration Quick Reference Guide: Z1, Z8, Z9, Z11

Dejavoo Refunds and Voids

Dejavoo terminals: How to Enter in Transactions with the Authorization Code

Dejavoo: Enabling WIFI

Dejavoo Z8: Adding Items to the Favorites Menu

Dejavoo: Edit Date/Time

Dejavoo Z8: Reprinting Batch Reports

Help with Using Voice Authorization for Backup Processing

Why does Apple Pay change the credit card number?

Dejavoo Z9: Connecting to WiFi

Dejavoo Z9: Updating Date and Time

Dejavoo Z6: Connecting your PIN Pad For The First Time

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My Account

How can Daylight Savings and Time Changes affect my processing?

Authorization for Credit Card Use

How to Cancel Your Fattmerchant Membership

I submitted my application online. Now what?

Best Practices for Card Acceptance

Transferring Ownership of your Fattmerchant Account

Update Address

Understanding Your Statement

What are the PATRIOT Act and FinCEN Requirements?

Bank Holidays

Level 2 and Level 3 Processing Requirements

Best Practices for Card Acceptance: Always Insert or Swipe Cards

Same Day Funding

Updating Your Bank Account

Best Practices for Card Acceptance: Know your customer

Update Merchant Account Information (DBA)

Cancellation Policy

Best Practices for Card Acceptance: Obtain a Signature

Accessing Statements and Reporting

Update Contact Information on Receipts or Invoices

What is a Chargeback?

Next Day Funding (NDF)

Best Practices for Card Acceptance: Have the Customer Sign

Best Practices for Card Acceptance: Match Billing and Shipping Zip Codes

Best Practices for Card Acceptance: Proof of Service

How to Respond to a Chargeback

Will I be able to accept HSA or FSA from my customers?

Best Practices for Card Acceptance: Always Provide a Receipt

Best Practices for Card Acceptance: Delivery Confirmation

Best Practices for Card Acceptance: Request Card Information

Why are my deposits being held?

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Stax Pay Platform

Dispute Manager

Receipt Notifications in Omni

The Benefits of Performance Analytics

Omni Analytics : Set a Default Merchant

Your Omni Dashboard

Creating Users in Omni

Omni Analytics : Accessing Payments

Batch Exports

Adding a "Shop Now" Button to Your Business' Facebook Page

How to Read Your Analytics Dashboard

Omni Analytics : Reconciliation Overview

Omni Analytics : Logging In

Omni Platform : Manage your Online Reviews from the Omni Dashboard

Omni Analytics : Accessing Your Reports

Omni Analytics : Accessing Your Account Settings

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Recursos en español

¿Qué es el intercambio?

Omni Virtual Terminal + Card Present: Cómo reembolsar una transacción

Entendiendo Su Declaración

Dejavoo: Cómo Actualizar la Dirección y el Número de Teléfono

Dejavoo Z6: Conectando Su PIN Pad Por Primera Vez

Dejavoo: Ejecutar un informe de tipo de tarjeta

Dejavoo: Agregar propinas después de terminar lote

Dejavoo Z9: Conexión a Wi-Fi

¿Cuáles son los precios de Fattmerchant?

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Verifone Products

Authorization Codes and Pending Transactions

Verifone Communication Errors

Verifione Vx520: How to Update the Address and Phone Number

Verifone: Refunds and Voids

Verifone: How to accept Apple Pay

How to find the authorization code for a specific transaction

Verifone Vx520 or Ingenico: How to Set up My Terminal

Verifone: Edit Tipped Transactions - Restaurant

Verifone Vx520: US Debit vs Visa or Mastercard Debit

Verifone: Settlement / Batching

Verifone: PIN pad Initialization

Verifone Decline Codes

Verifone: Time Change

Verifone: Unlocking the Keyboard

Verifone Vx520 Quick Reference Guide

Verifone: How to Enter Transactions with the Authorization Code

Verifone Vx520: How to Set Up My Verifone PIN Pad

See more

Swipe Simple Mobile Application

Swipe Simple Quick Reference Guide

Swipe Simple: Running a Sale

Swipe Simple: Mobile Chip Reader

How to Set Up My Swipe Simple Reader for the First Time

Swipe Simple: Changing batch settle time

Swipe Simple: Troubleshooting

Swipe Simple: Reader Lights

Swipe Simple: Application Features

Swipe Simple: Offline Transactions

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Point of Sale Solutions

Gift Cards

EMV Capability

Multi-merchant

Integrating my Point of Sale with Fattmerchant

Third-party Integrations (POS Systems)

PIN Debit

Contactless Payments

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Monthly Product Updates

Product Update : November 2019

Product Update : August 2019

Product Update : October 2019

Pricing & Plans

What types of cards can I accept with my account?

Merchant Services 101

How to Lower Interchange Fees

Debit or Credit?

Options for Accepting American Express at Your Business

How to Add ACH to Your Account

What is Interchange and How Does it Work?

What are Fattmerchant's fees?

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Product Announcements

POS TLS Disablement Information

Ecommerce TLS Disablement Reminder

Stax Pay Mobile

Omni Mobile : Running a Mobile Sale

Omni Mobile : Capturing Signatures

Omni Mobile : Add/Edit Catalog Items

Omni Mobile : Adding Customers

Omni Mobile : Setting Sales Tax

Omni Mobile : How to Set Up My ChipperBT Reader for the First Time

Omni Mobile : Void/Refund

Omni Mobile : Setting Tips

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Security

Healthcare Policies with Fattmerchant

PCI Compliance

12 Potential Signs of CNP (Card Not Present) Fraud

Risk Management

Tokenization

Annual, Average, High Transaction Amounts

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Shopping Carts & CRM Solutions

E-Commerce Overview

CRM Overview

WooCommerce Integration

Setting up your Authorize.net gateway

Card Present with Stax Pay

Omni Virtual Terminal + Card Present : How to Refund a Transaction

Omni Virtual Terminal + Card Present : How to Process a Transaction

PAX Terminals

How to Connect Your PAX A920 to Wifi

How to Process a Credit Sale on Your PAX A920

How to Process a Credit Return on Your PAX A920

How to Process a Debit Sale on Your PAX A920

How to Close a Batch on Your PAX A920

How to Adjust a Tip on Your PAX A920

View Your Transactions on Your PAX A920

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