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Stax Knowledge Base
Business Owners
Business Owners
Using Stax Pay
Account Management
Stax Mobile App
Interchange Optimization
Security
Best Practices
Recursos en español
Terminals
Dejavoo Terminals
Verifone Terminals
Software Platforms
Welcome to Stax!
Guides
Account Management
Revenue Optimization
Enrollment
Developers
Developers
Integrations
QuickBooks
HubSpot
WordPress
Getting Started
Next Steps
Get Started With Your Stax Pay Account
Stax FAQ
My Account
Merchant Verification
Verification
Business Owners
Using Stax Pay
Stax Pay: Apple Pay & Google Pay Settings
Stax Pay: Locating a Refund or Failed Payment Attempts
Creating a Business Track Account
Stax Pay: Update Chargeback Notifications
Stax Pay: Reporting Time
Sending a Receipt for Alternative Payment Methods
Stax Insights Report
How to Mark Multiple Payment Sources on Invoices
Adding Custom Input Fields to Your Invoices
Stax Pay : Logging In
Stax Pay: Upload a Logo
Stax Pay: Customers Overview
Stax Pay: Setting Up Products & Services in your Catalog
Paying with Stax Checkout
Stax Pay: Using Payment Links
Stax Pay: Customize Payment Methods for Your Invoices
Stax Pay: How to Export your Customer Information
Stax Pay: Advanced Customization
Stax Pay: Updating your Inventory (Catalog)
Stax Pay Platform: ACH Auto-Reconciliation
Stax Pay: Reporting Tools
Stax Pay: Set a Default Merchant
Stax Pay: Viewing Payment Details in Deposit Reports
Stax Pay: Setting Up Recurring Payments
Stax Pay: Split and Partial Payments
Stax Pay: Merging Duplicate Customers
Stax Pay : Marking an Invoice as Paid When Collecting Alternative Payments
Stax Pay : Restoring Deleted Customers
Stax Pay: Preauthorized Transactions
Stax Pay: One-Time Future Payments
Stax Pay: Cards on File Pro (with Account Updater)
Stax Pay: Item Category Sales Reports
Stax Pay: Applying a Due Date to an Invoice
Stax Pay: Accept Tips with Your Invoice
Stax Pay: Performance Analytics Overview
Stax Pay: How to Use the Dashboard
Stax Pay: How to Create a Customer
Stax Pay: Refunds and Voids
Stax Pay: Credit Card Expiration Notifications
Stax Pay: How to Set Up your Stax Pay Account
Stax Pay: Take Payment (Keyed Payment)
Stax Pay: Decline Codes
Stax Pay: Creating Invoices
Stax Pay: Accepting Payments with an International Card
Stax Pay: How to View Customer Information
Stax Pay: Team Settings
Stax Pay: How to process an ACH transaction
Stax Pay: Categories
Stax Pay: Invoicing Overview
Stax Pay: Customer Settings
Stax Pay: Settings
Stax Pay: Filtering Payments
Stax Pay: How to Connect Gift Up! to your Stax Pay Account
Stax Pay: Creating and Viewing Invoices
Stax Pay: How to use Stax Pay to track merchandise sales
Stax Pay : Link Payments to Sales
Stax Pay: Invoice Statuses
Stax Pay: Sales Tax
Stax Pay: Disable Credit Card Payments on Invoices
Stax Pay: Receipts
Send Invoices with Text2Pay
Stax Pay: Notifications
Stax Pay: Queued Payments
Stax Pay: Viewing ACH Deposits
Stax Pay: Receipt Notifications
Stax Pay: The Benefits of Performance Analytics
Stax Pay: Accessing Payments & Using the Core Features
Stax Pay: Creating Users
Stax Pay: Batch Exports
Adding a "Shop Now" Button to Your Business' Facebook Page
Stax Pay: Set a Default Account
Stax Pay Analytics : Reconciliation Overview
Stax Pay : Accessing Your Account Settings
Stax Pay: Manage your Online Reviews (Reputation Management) directly from your dashboard
Stax Pay: How to link a payment to an invoice
Dispute Manager
Stax Pay: How to Set Up a Website Payment
What is a Digital Wallet (Apple Pay and Google Pay)?
WooCommerce Integration
Third-party Integrations (POS Systems)
What types of cards can I accept with my account?
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Account Management
Stax Pay Referrals
How To Contact Support
Accessing your 1099k
Creating a Login for AccessMyIQ
RAAP (Regulatory and Compliance)
StaxPay: How to Login
How to login to Translink
How to login to Your AccessOne
How to Login to iQ
Importing Customer Data and Catalog Information into Stax Pay
Update Merchant Information in Stax Pay (DBA)
Update Displayed Business Contact Information on Customer Facing Invoices and Receipts
How to Update Your Address on File
Updating Your Bank Account
Accessing Statements
Understanding Your Statement
Transferring Ownership of your Stax Account
How can Daylight Savings and Time Changes affect my processing?
Stax Lending
Scan to access your Mobile Setup Guide for your device
Subscription Increase FAQ
How to Cancel Your Stax Membership
What are the PATRIOT Act and FinCEN Requirements?
What is a Chargeback?
How to Respond to a Chargeback
Next Day Funding (NDF)
Will I be able to accept HSA or FSA from my customers?
Why are my deposits being held?
Setting up your Authorize.net gateway
How to Add ACH to Your Account
Options for Accepting American Express at Your Business
Merchant Services 101
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Stax Mobile App
Stax Pay Mobile: iOS App BT Mobile Reader Firmware Update
Stax Pay Mobile : Add/Edit Catalog Items
Stax Pay Mobile : Setting Sales Tax
Stax Pay Mobile: Creating a Customer
Stax Pay Mobile: Setting Tips
Stax Mobile: Running a Sale
Stax Pay Mobile: Void/Refund
Stax Pay Mobile : How to Set Up My ChipperBT Reader for the First Time
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Interchange Optimization
Stax and CardX
What is Interchange and How Does it Work?
How to Lower Interchange Fees
How to be Compliant with Credit Card Surcharging?
Level 2 and Level 3 Processing
What are Stax's fees?
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Security
PCI Non-Compliance Fee
Stax Pay: Multi-Factor Authentication (MFA)
Healthcare Organizations Using Stax
PCI Compliance
Best Practices
Best Practices for Card Acceptance
Best Practices for Card Acceptance: Always Provide a Receipt
Best Practices for Card Acceptance: Request Card Information
Best Practices for Card Acceptance: Delivery Confirmation
Best Practices for Card Acceptance: Proof of Service
Best Practices for Card Acceptance: Match Billing and Shipping Zip Codes
Best Practices for Card Acceptance: Have the Customer Sign
Best Practices for Card Acceptance: Obtain a Signature
Best Practices for Card Acceptance: Know your customer
Best Practices for Card Acceptance: Always Insert or Swipe Cards
Best Practices in Recognizing Potential Signs of Online Payment Fraud
Best Practices in Better Risk Management
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Recursos en español
¿Qué es el intercambio?
Omni Virtual Terminal + Card Present: Cómo reembolsar una transacción
Entendiendo Su Declaración
Dejavoo: Cómo Actualizar la Dirección y el Número de Teléfono
Dejavoo Z6: Conectando Su PIN Pad Por Primera Vez
Dejavoo: Ejecutar un informe de tipo de tarjeta
Dejavoo: Agregar propinas después de terminar lote
Dejavoo Z9: Conexión a Wi-Fi
¿Cuáles son los precios de Fattmerchant?
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Terminals
How to Connect a Dejavoo QD4 to a QD5 Pin Pad
Stax Pay + Integrated Terminal: How to Refund a Transaction
Stax Pay + Integrated Terminal : How to Process Card Present Transactions
Terminals with Multi-Merchant Capability
Terminals with EMV Capability
Integrating my Point of Sale with Stax
Terminal Decline Codes
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Dejavoo Terminals
How to Update a QD Terminals Date and Time
Dejavoo QD-Models: Quick Reference Guide: Restaurant
Dejavoo QD-Models: Quick Reference Guide: Retail
Dejavoo Touch Screen Z-Models: Quick Reference Guide: Z9 and Z11
Dejavoo Z8: Debit Sales
Dejavoo Non-Touch Screen Z-Models: Quick Reference Guide: Z1 and Z8
Dejavoo Z8: Resetting Favorites
Dejavoo Z8: Connecting Over a Phone Line
Dejavoo: How to Update the Address and Phone Number
Dejavoo Z9: Enabling 3G
Dejavoo Z6: Voids and Refunds
Dejavoo: Batching/Settling
Dejavoo Z9: Inserting the Battery and SIM Card
Can my terminal accept Apple Pay?
Dejavoo: Edit Tipped Transactions
Dejavoo Z8: Reprinting Receipts
Dejavoo: Enabling Ethernet
Dejavoo: How to accept Apple Pay
Dejavoo Z9: Pinging the Network
Dejavoo Z8: Inserting Special Characters
Dejavoo Z8: How to Ping the Network
Dejavoo Z8: Connecting to WiFi
Forgot to add tips: Batch assistance for merchants that accept tips using a Dejavoo terminal
Dejavoo Z8: Turning the Keyboard Beep On and Off
How to Order Receipt Paper and other Supplies
Dejavoo + Stax Pay Integration Quick Reference Guide: Z1, Z8, Z9, Z11
Dejavoo: Running a Card Type Report
Dejavoo Refunds and Voids
Dejavoo Terminals: How to Enter in Transactions with the Authorization Code
Dejavoo: Connecting to WIFI
Dejavoo Z8: Adding Items to the Favorites Menu
Dejavoo: Edit Date/Time
Dejavoo Z8: Reprinting Batch Reports
Help with Using Voice Authorization for Backup Processing
Why do Digital Wallets (Apple Pay + Google Pay) change the credit card number?
Dejavoo Z9: Connecting to WiFi
Dejavoo Z9: Updating Date and Time
Dejavoo Z6: Connecting your PIN Pad For The First Time
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Verifone Terminals
Authorization Codes and Pending Transactions
Verifone Communication Errors
Verifione Vx520: How to Update the Address and Phone Number
Verifone: Refunds and Voids
How to find the authorization code for a specific transaction
Verifone Vx520 or Ingenico: How to Set up My Terminal
Verifone: Edit Tipped Transactions - Restaurant
Verifone Vx520: US Debit vs Visa or Mastercard Debit
Verifone: Settlement / Batching
Verifone: PIN pad Initialization
Verifone: Time Change
Verifone: Unlocking the Keyboard
Verifone Vx520 Quick Reference Guide
Verifone: How to Enter Transactions with the Authorization Code
Verifone Vx520: How to Set Up My Verifone PIN Pad
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