This list includes common transaction errors and an explanation of those errors that merchants may run into.
- Do Not Honor - Hard Decline from the issuing bank. Could be for insufficient funds, met daily limit, fraud, card lost/stolen, etc.
- Have the customer contact their bank.
- Decline - Hard decline from the issuing bank.
- Have the customer contact their bank. If the bank cannot help, contact support.
- Insufficient Funds - The issuing bank is reporting that the card does not have enough funds to cover the transaction.
- Have the customer contact their bank.
- User Cancelled - The user/customer cancelled the transaction on the terminal or the customer took too long so the terminal timed out.
- Retry the transaction.
- Invalid CVV Data - The CVV that was entered does not match, please enter the correct CVV information.
- Verify the correct CVV number was inputted and retry.
- Type Not Allowed - This type of transaction is not allowed.
- Please try a different payment method or contact support.
- Gateway Unreachable - The gateway is experiencing connection issues.
- Please try again later or contact support.
- Hold-Call - Merchant to keep the card. There is a problem with the card.
- Call the number on the back of the card to determine the issue.
- Expired Card - The customers card has expired.
- Have the customer try a different card or contact their bank.
- Card No. Error - The credit card number that was entered is not a valid card number.
- Please confirm the number with the cardholder.
Ways to Reach Support:
Support Email: partnersupport@fattmerchant.com
You can also submit a Support Ticket through StaxConnect.