Creating a Business Track Account

Business Tracks is the platform to manage disputes for accounts with Merchant IDs beginning with 4983, 4987, 5121, 5179, 5185, 5347, 5353, or 5544. To create an account, please follow the directions below.

  1. Navigate to
  2. Click Enroll.
  3. Click Sign up with your Merchant Account.
  4. Enter your information:
    1. First name
    2. Last name
    3. Business phone number
    4. Business' zip code
    5. Choose the language desired
    6. Enter and verify the email address you wish to use
    7. Merchant ID number
    8. Bank account number currently on file with Stax for deposits
    9. Tax ID (TIN, EIN, or, if sole prop, SSN)
    10. Skip the box for Bank Sort Code/Transit #
  5. Click Create Account.

You will receive an email at the address entered with login instructions that will help you set up a password and begin using the platform for dispute management.

If you need assistance beyond this point
please call the Charge Back Department at (800) 858-1166
the generic Stax Support line will be unable to assist you.