Dejavoo: How to Set Up My Dejavoo Z11 For The First Time

If you just received your Dejavoo Z8 or Z11, follow the below guide for a quick set up process.

 

The Contents

Inside of the box you will find your terminal, power cord, and phone line (if applicable).

The Power

First, plug the power cable into your terminal to power on the Dejavoo.

The Connection

ETH Connection: Plug the CAT 5 cord into the back of the terminal where it says LAN (the cord will go in vertically). Then plug the other end directly into your modem or router.

 

Dial Connection: Plug the phone line into the port on the back of the terminal where the phone picture is displayed. Please be sure to have the terminal set up with it’s own dedicated phone line.

Wifi Connection: Make sure the power cable is plugged in.

The Set Up

Verify the Date and Time on the terminal is correct. The time will be in military time (see chart below). If you need assistance in updating the time on the terminal please go here.

 

Go here to set up the ETH connection.

 

Go here to connect to your Wifi Network.

 

For Dial please make sure the cord is secure.

The First Transaction

Once the terminal is connected you are ready to run your first transaction!

  1. For Credit Transactions: Enter Amount from the Credit Sale screen
    For Debit Transactions: Tap on Credit > Select Debit > Enter Amount
  2. Insert chip card.
  3. The terminal then communicates with the host.
  4. If transaction is successful, the receipt prints.

Adding the tip (if applicable)

  1. From the Credit, Sale, Enter Amount screen, select the Yellow Star.
  2. Select Edit All Trans#.
  3. Follow the prompts to add the tip

Adding the tip prompt to your Favorites Menu (if applicable)

  1. From the Credit, Sale, Enter Amount screen select the Green button.
  2. Select Utility.
  3. Select Favorites.
  4. Select Reset.
  5. Hit the Red X until you’re back to the main screen.
  6. Select the Yellow Star and you will now see the Edit All Trans# option.

 You can download a PDF of our Dejavoo Quick Reference Guides below. 

 

Military Time Chart

0000

Midnight

0100

1:00 AM

0200

2:00 AM

0300

3:00 AM

0400

4:00 AM

0500

5:00 AM

0600

6:00 AM

0700

7:00 AM

0800

8:00 AM

0900

9:00 AM

1000

10:00 AM

1100

11:00 AM

1200

Noon

1300

1:00 PM

1400

2:00 PM

1500

3:00 PM

1600

4:00 PM

1700

5:00 PM

1800

6:00 PM

1900

7:00 PM

2000

8:00 PM

2100

9:00 PM

2200

10:00 PM

2300

11:00 PM

 

If you need additional assistance please email us at support@fattmerchant.com.