Dejavoo Refunds and Voids

A void transaction will nullify a transaction only when that transaction resides in the current batch. The void amount must be exactly the same as the original transaction amount and voids cannot be done on debit transactions.

To process a void, from the main Credit/Sale screen:

1. Press the F1 Key and select CORE or Tap the 3 lines symbol (touch screen models) and then select FAVORITES
2. Use the down arrow to highlight VOID CR/DB TRANS and press OK. On touch screen model, tap VOID CR/DB TRANS menu option
3. Input the manager password if prompted, the default is 1234, and press OK
4. Use the up and down arrows to highlight BY TRANSACTION # then press OK. On touch screen model, tap BY TRANSACTION # menu option
5. Input the desired transaction number to be voided then press OK. This number can be found on the original transaction receipt
6. If desired transaction to void is displayed press OK to select
7. Press the F2 Key to confirm amount to be voided. On touch screen model, tap YES
8. The terminal flashes an approval response and prints receipt

To process a refund: from the main Credit/Sale screen:

1. Press the YELLOW BACKSPACE KEY, highlight RETURN and press GREEN OK button. On touch screen models, tap SALE and select the RETURN menu option
2. Input the amount to be refunded and press GREEN OK button
3. If the amount shown is correct press the Green OK to confirm or select YES on touch screen model
4. Tap (contactless only), Insert, Swipe or Manually Enter Card Number
5. If manually entering card number, press GREEN OK button and then enter the expiration date. Billing ZIP Code and CVV can be bypassed by pressing GREEN OK button
6. The terminal flashes an approval response and prints receipt

Refunds on a Surcharging Account: 

To compliantly refund a surcharged transaction, the surcharge fee should be refunded along with the base amount.

If you require any further assistance please contact our support team at support@fattmerchant.com