Document Requirements

To upload a document to Stax, each document must meet specific requirements to be accepted for verification.


The following are some of the requirements:

  • Documents must be uploaded in full color (i.e. no black-and-white scans).
  • Documents must be clear and large enough to read
  • Photocopies of identity documents are not acceptable.
  • Documents must be valid and not expired.
  • Address verification documents must be dated within the past six months.
  • Complete documents must be uploaded. A complete document is defined as:
    • Both front and back of a driver’s license or identity card.
    • The entire personal information page of a passport.
  • Documents can be uploaded in .png or .jpg format (photos and color scans acceptable).