Linking Pre-Existing Users to New Locations

There are two ways to submit the request for Stax to link pre-existing users to other locations.

Submitting a Form Through Stax Connect: 

  1. Login to the Stax Connect portal. 
  2. Click the “Support” tab and fill out all required fields. 
    1. Subject
    2. Description - please include the users email address, and the Merchant ID in which they need linked to
    3. Business Name
    4. Merchant ID (MID)

Submitting a Request Via Email: 

  1. Create an email addressed to partnersupport@fattmerchant.com
  2. Include the following information in your email: 
    1. Business Name
    2. Merchant ID (MID)
    3. The users email address and the Merchant ID in which they need linked to