Omni Virtual Terminal + Card Present : How to Refund a Transaction

If a sale was finalized on a Dejavoo terminal, then it is considered a card present sale. If a sale was ran as card present, the Dejavoo terminal will be prompted to accept the refund as card present. There are a few options available when it comes to initiating a refund with the integrated system. Please see the steps below for the appropriate refund process for your case scenario.

 

Card present refund:

  1. To get started, select any key on the Dejavoo to wake up the terminal for use
  2. Select the transaction that you would like to refund from the payments list in Omni
  3. Select the refund/void button
  4. A box will pop up to enter in the desired refund amount (you can refund a partial or full amount)
  5. Select the terminal that you would like to use from the dropdown
  6. Select the Refund/Void button once verified. A box will pop up saying, "Please complete the refund on the Dejavoo terminal." Do not select OK; continue to the next step
  7. The Dejavoo will "wake up" and display "Tap, Insert, Swipe, or enter card #."
  8. Insert the card
  9. The Dejavoo will process the transaction and ask if you would like to "Go Green". This simply means you can send the receipt as a text message - Select F1 for yes or F3 for No
  10. If you selected yes, type in the phone number to receive the text receipt
  11. If you selected no, you are all set!
  12. Omni will now display Refund on the transaction

 

Card not present refund/credit:

Please note: If you completed the sale on the Dejavoo using the integrated system, you will have to refund this card by issuing a credit in the Virtual Terminal. This is because the API does not tokenize/save the card number in the Virtual Terminal when the card is inserted in the Dejavoo. The card number is only tokenized/saved when keyed into the Virtual Terminal. Quick Payments/Mobile will not allow credits.

Warning: Credits cannot be voided.

  1. To get started, Select the Advanced Payment button in the Virtual Terminal
  2. Enter in Payment Details and the negative amount in the Price field, then select Continue at the bottom of the page  
  3. Create, select, or skip the customer step
  4. Select Enter Payment Method and manually key in the card information
  5. Review and select the Credit button at the bottom of the page to initiate the credit
  6. All set! - The transaction will now display Credit

 

Voiding Transaction on the integrated VT + Dejavoo system.

  1. Select any key on the Dejavoo to wake up the terminal for use
  2. Select the transaction from the Payments list in Omni that you would like to void
  3. Select the Refund/Void button
  4. A box will pop up to confirm the void amount **NOTE: Only full refunds are available before 12 AM EST - anything before 12 AM EST will void the full amount
  5. Select the Refund/Void button on the bottom right of the page
  6. Please complete the void on the Dejavoo by signing and then selecting the green key
  7. The Dejavoo will process the void and ask if you would like to "Go Green" (this means if you would like to send the receipt as a text message) Select F1 for yes or F3 for No
  8. The transaction will now display as Void in Omni