We understand the importance of ensuring your business receives the correct amount of funds each day. We have created the Stax Pay platform as your one-stop shop that includes all of the transactional reports necessary to run your business.
Reminder: Reconcile your transactions and deposits daily, or as often as you accept payments in a given week or month. This way, if there are any discrepancies, they can be identified and corrected immediately.
Stax Pay: Reconciliation Report
The Stax Pay platform provides an easy way to Reconcile your transactions between your Payments and Deposits. To access all of your Reconciliation reports, select the Reports list located in the main toolbar.
- Log in to Stax Pay
- Select Reports from the main toolbar
- Select Reconciliation Report
- Select the date range for the batch you would like to review
- Click into the batch to see the transactions that are included in the batch
Stax Pay: Deposits Report
The Stax Pay Dashboard provides a quick overview of your 7 most recent Deposits (included with Pro software plan). To access all of your Deposits, select the Reports list located in the main toolbar.
- Log in to Stax Pay
- Select Reports from the main toolbar
- Select Deposit Report
- Select the date range for the batch you would like to review
- Click into the batch to see the transactions that are included in the batch
How to Match your Deposit Report with Your Payments List within each Report
There are additional ways in Stax Pay to compare your Payments and Deposits when reconciling your transactions.
- Payments List: The payments list (located in main toolbar) includes all of the transactions that are processed within a given date range. The total net amount that is listed when looking at a specific date range in the payments list, should match that of the batch amounts listed in the Deposit Report.
- Deposit Report: The deposit report (located within Reports tab in main toolbar) is the total amount deposited into your bank account for a given date range, separated by batch. If you have multiple batches in a day, the total amount of each batch listed in the deposit report should match the total number stated in your payments list.
There may be times that your deposit report includes batches from previous days. The reason for this, is that the batch may have been reported after the cut-off time for that day, so the batch was reported in the deposit report the next day.
- When reviewing your deposit report for a specific date range, it is important to only look at the batches that are listed for your date range. This is especially important if you have multiple batches in a day.
If There Is a Discrepancy:
If the deposit amount does not match what you have reported in receipts for the day or what you have reported in your payments list, you can use the deposit report to identify the transaction(s) that are causing the discrepancy.
The most common discrepancies are:
- A transaction is missing from the batch
- A transaction is included multiple times in the batch
To find the transaction that is causing the discrepancy:
- Determine the amount of the difference between the reported deposit and the total net amount of payments you have recorded
- Look through your payments list to see if there was a transaction for that amount
- Cross-reference with the transactions listed in your deposit report
If you find a discrepancy, please reach out to our support team for assistance as soon as possible.
For expedited assistance, when speaking to a support representative regarding a discrepancy, please include the transaction that is missing or counted multiple times in your batch. This way the support team can get started immediately on identifying and correcting the issue. The time for resolution may be delayed if the support team has to reconcile the batch to identify the transaction(s) in question.
For more information on how to access your reports, see our article on How to access your reports in the Stax Pay Platform.
If you have any further questions or need additional assistance, you can call our Support Team at 1.855.550.3288 or email support@fattmerchant.com.