Stax Pay Mobile : How to Set Up My ChipperBT Reader for the First Time

The Contents

Inside of the box you will find your bluetooth reader, charging cable, and optional adhesive mount.

The Power

The power button is located on the bottom right hand side of the reader. Press and hold down the power button until the reader light comes on.

This light indicates battery level for your reader. Green means the device has a sufficient charge. Yellow or red means the device needs to be charged.

To charge your reader, simply plug in the provided USB cord into a charging source and the port on the reader. Your reader can take up to two hours to fully charge.

Please note the device may have trouble connecting if the battery is low.

iOS Users

Connecting Your Reader

Once your reader is fully charged, you will need to pair your reader to your Stax Pay app. To do so, follow the steps below:

  1. Please make sure your reader is fully charged prior to charging to connect. Skipping this step could cause connection issues.
  2. Install the Stax Pay mobile app.
  3. Make sure Bluetooth is enabled in phone settings.
  4. Press power button on your reader until light displays.
  5. Open and login to Stax Pay mobile app.
  6. Select the gear icon to access your settings.
  7. Select Reader Options.
  8. Toggle switch to Enable Reader.
  9. Tap Connect a Reader. *If you do not see the option to connect a mobile reader, please call Stax Support ASAP for assistance.*
  10. Select Bluetooth.
  11. The app will then display the reader serial number. Select your serial number.

How to verify your reader is connected:

  1. Tap the Settings tab (gear icon) on the bottom of the App.
  2. Select Reader.
  3. Reader Information section will generate at the bottom of the page showing the following: 

-Battery Level

-Connected Via

-Address

-Firmware Version

Android Users

Connecting Your Reader

Once your reader is fully charged, you will need to pair your reader to your Stax Pay app. To do so, follow the steps below:

  1. Please make sure your reader is fully charged prior to charging to connect. Skipping this step could cause connection issues.
  2. Install the Stax Pay mobile app.
  3. Enable Bluetooth and pair your reader in the phone settings.
  4. Press Power Button on your reader until light displays.
  5. Open and login to Stax Pay Mobile App.
  6. Tap the “More Options” button on the bottom bar that looks like 3 horizontal lines.
  7. Tap “Manage” in the Readers section of the application.
  8. Tap “Connect Reader” *If you do not see the option to connect a mobile reader, please call Stax Support ASAP for assistance.*
  9. Please note, for the first time connections updates can take up to 10 minutes.
  10. The reader will then be connected.

How to verify your reader is connected:

  1. Tap the Settings tab (gear icon) on the bottom of the App
  2. Reader Status Connected to (**********)

Once your reader is connected you can process your first transaction!

 

You can download PDFs of our ChipperBT Quick Reference Guides below. Both Android and iOS versions are available.

If you need additional assistance please email us at support@fattmerchant.com.