Stax Pay: QuickBooks Online Pro Sync Troubleshooting Guide

If you use our QuickBooks Online Pro Sync integration, your data will sync across both your Stax Pay account and your QuickBooks Online account. This integration can be found on our Marketplace, and you can sync customers, invoices, payments, and catalog items.

Here are some of the most common errors you may see while using our QuickBooks Online Pro Sync integration with your Stax Pay account.
If you encounter any other errors, or if these errors persist, reach out to support@fattmerchant.com

"Invalid Reference ID"

Why it happened:

  • The items at the Reference might have been deleted from your QBO account by accident.

How to fix it:

  • You will need to recreate the items.

"Object Not Found"

Why it happened:

  • The items, customers, or accounts you are looking for might have been deleted from your QBO account by accident.

How to fix it:

  • If you are looking for:
    • An item, you can recreate the item. You may need to check any open or unsent invoices as they might have been affected by this accidental deletion. Closed invoices should not be affected.
    • An invoice, you can resend or recreate the invoice.
    • A customer, you can restore the customer. To learn how to do that, check this link.

"Throttle Exceeded"

Why it happened:

  • This is a server error - it is not your fault!

How to fix it:

  • Click on the “Resend to QBO” button again. If this does not work right away, wait a few minutes and try again. If the issue persists, please contact us at support@fattmerchant.com

If you experience any other errors, please contact us at support@fattmerchant.com.