The payments list in the Stax Pay Virtual Terminal will tell the user if the ACH transaction is currently in the settling process, if the transaction has settled and funded to the merchant, or if the transaction has been reversed. Each status will be shown under the payments list and will be displayed as the following:
Waiting to settle:
Status = Settling
Processed and funded:
Status = Green check only - no additional status message
Status = Voided
Note: The amount of time that the message will show as Settling is dependent on the funding schedule assigned to your account. The time can range from 4-5 business days. The default time is 4 business days but If you have any questions regarding your funding schedule, please reach out to your account manager for further details.
There are a number of reasons as to why the payment could have been reversed(voided). Examples of this include insufficient funds, the bank account is not authorized, etc.
If the transaction shows as voided, please reach out to the customer for another form of payment.
If you have any further questions or need additional assistance, you can call our Support Team at firstname.lastname@example.org.