To update the merchants bank account on file, please submit a support request via Stax Connect with the following information:
- Merchant ID (PMID)
- Merchant Business or Legal Name
- One of the following:
- Signed bank letter on letterhead with the new account information
- Voided business check with merchants legal name or DBA on it
Once the following documentation has been received, you will hear back from our team within one business day with a status on the change requested. The total process can take 3-5 business days to go into effect. You will receive an email notification when the process is complete.