Account Management
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      Stax Connect: Updating The Merchants Bank Account On File

      To update the merchants bank account on file, please submit a support request via Stax Connect with the following information: 
      • Merchant ID (PMID)
      • Merchant Business or Legal Name
      • One of the following: 
        • Signed bank letter on letterhead with the new account information
        • Voided business check with merchants legal name or DBA on it
      Once the following documentation has been received, you will hear back from our team within one business day with a status on the change requested. The total process can take 3-5 business days to go into effect. You will receive an email notification when the process is complete.