Verifone Communication Errors

 

Communication errors occur when the machine isn't picking up an ethernet or phone line connection. Below is a list of communication errors and quick fixes to start processing again!

 

TCP Error

This error occurs when the machine isn't picking up an ethernet connection or the cable is unplugged. This is most common when the business location just recovered from an internet outage. 

Resolution:

Step 1 - Make sure your ethernet cable is plugged into the ETH port

Step 2 - Reset the machine's connection. From your WELCOME screen select the STAR button right above the RED X on the keypad. Then, select COMMSERVER. From this screen, press the PURPLE KEY right below the HAMMER AND WRENCH icon in the lower right-hand corner. Select REPAIR

Step 3 (if repair is successful) - Press RED X key until you see VCS ETHERNET. Select the STAR KEY right above the RED X on the keypad. Select CREDIT/DEBIT and start processing again!

Step 3 (if repair failed) - The location is more than likely having an internet outage. Check to make sure your router is giving an internet connection and call your internet service provider for assistance. 

 

No Line Found

This error occurs when the machine isn't picking up a phone line connection. Please make sure your valid phone line is connected to the back of the machine in the port with a BLUE PHONE RECEIVER icon.